Refund Policy

Overview

Zera subscriptions are billed by Paddle.com Market Ltd, our authorised payment provider and Merchant of Record. All billing inquiries, invoices, and refund requests are processed through Paddle.

Eligibility

We understand that subscription renewals can sometimes catch you off guard. If you were charged for a renewal and did not intend to continue, just reach out to us and we will do our best to make it right.

• Free trials are not eligible for refunds.
• Refunds are not available if your account has been terminated for a violation of our Terms of Service.

How to Request a Refund

To request a refund, please contact us at the email below and include your purchase receipt or order ID from Paddle. We will respond within 2 business days.

Processing Time

Once approved, refunds are issued to your original payment method. Processing typically takes 5–10 business days depending on your bank or card provider.

Questions

If you have any questions about this policy or a specific transaction, reach out to us and we will be happy to help.